At Connect: North Korea we take your privacy very seriously and are committed to protecting your personal information. This privacy policy explains how we, Connect: North Korea, may collect and use the information you give us.
This policy includes:
CONTACT DETAILS
The person with the responsibility for oversight of our data protection policies is our Director, Michael Glendinning. If you have any questions regarding our Privacy Policy, please write to:
Mr. Michael Glendinning
Connect: North Korea
149 High Street, New Malden KT3 4BH
Email: information@connectnorthkorea.org
Landline: 020 3609 5415
The types of personal information we collect depends on how we intend to use it. We collect, store and use the following kinds of personal information:
Where it is appropriate, we may ask for your reason for giving and your specific interests relating to Connect: North Korea's work. This is because we want to ensure our communications with you are relevant and appropriate.
To achieve this, we carry out targeted fundraising activity to ensure we provide the best experience for our supporters and the most efficient and effective use of our charitable resources. In doing so, we may supplement information you provide us with information we collect from third party sources. This is to help us better understand your background and ensure any requests for additional support are tailored to you and how you might support us. This also helps us reduce irrelevant or inappropriate communications to our supporters, so that we can operate as cost effectively as possible. This information may include:
Sensitive Personal Information
Data protection law identifies certain categories of personal information as sensitive and therefore requiring more protection. For example, information about health or ethnicity. Where appropriate we may also collect/use this information, but normally only where we have your explicit consent or data protection law allows it, such as to protect the life of an individual participating in a fundraising event. We only aim to collect this type of information when we feel it is necessary in relation to your relationship with us.
We collect personal information in the following ways:
1. When you provide it directly
For example, when you:
2. When you provide it indirectly
For example, when it is shared with us by third parties such as professional fundraisers, partners, or subcontractors acting on our behalf, or through fundraising sites such as JustGiving or Virgin Money. These organisations will have their own privacy policies, and/or statements so please do ensure you check when providing your personal information to them.
3. When you have given other organisations permission to share it
You may have provided your details to another organisation that works with Connect: North Korea. For example, in order to sign up to a third party event, or if you purchased a product via Shopify on Shop for Life. When working with other organisations, we work to ensure it's completely clear to you that your information will be shared with Connect: North Korea. The information we get from these third parties depends on your settings and the permissions and choice you have provided, so you should regularly check whtat you have agreed that these third party organizations may share with us or with others.
4. Via social media
Depending on your settings and the relevant policies and terms of service, when using social media and messaging services like Facebook and Twitter, you might give us permission to access information about you from those accounts or services.
5. When we collect information when you are using our website
Upon visiting our website, information about your visit is recorded and stored. See the section below on the use of cookies for more details.
6. When your information available from public sources
We may collect personal information about you from the public domain, such as from open social networks, company websites, political and property registers and news archives. We may use third party agencies to collect this information. Please see the section below on "What categories of personal information do we collect?" for more details.
7. To administer legacies
In the course of administering legacies gifted to Korea Future Intuitive we may obtain the personal information of, for example, other beneficiaries to the will. We also work with third party probate specialists who provide us with this information, and sometimes obtain it from other charities who are named in the will.
We will use your personal information in a number of ways depending on the purposes for which it has been collected, including for the following pruposes:
We always want you to get the most out of our website, so if you do experience any issues with your online forms we may follow up with you to find out how our team can best support you with any problems experienced.
1. Administrative Communications
We will communicate with you using the contact details you have provided for essential administrative purposes, such as to administer a donation or provide you with information regarding a fundrasing event you have asked to take part in.
2. Marketing Communication
We love to keep out supporters up to date with our fundraising, marketing and
campaign activity. If you have given us your consent to do so, we will contact
you for marketing purposes by email, SMS message and telephone calls. We
may also send you communication by post, on the basis it is in our
legitimate interests to do so, unless you ask us not to. We currently send the
following marketing materials:
(a) Updates about our work - including newsletters, magazines and other publications.
(b) Appeals and funcraising activities - including requests for donations,
information about how you can leave us a gift in your will, and how you can
tack part in functasing events or funcraise on our behalf, as well as the
impact all of this has on our work.
(c) Events - including details of our funcraising events and other sponsored
activities, If you sign up to take part in an event we will also send you
administrative communications about how you can take part.
(d) Volunteering - information about how you can get involved with
volunteering for Connect: North Korea.
You are in control of how we use your personal information for marketing and
fundraising purposes, and can update your preferences at any time.
If you would like to contact us about your marketing preferences, please write
to Connect North Korea, 149 High Street, New Malden, KT3 4BH, email to
information@connectnorthkorea.org or call us on 020 3609 5415 - our
Director will be happy to answer any queries you may have.
If you do ask us to stop sending marketing communications, please note that
we will continue to send you administrative communications as needed. If
you ask us to stop sending you marketing materials, we will keep a record of
your contact details and appropriate information to enable us to comply with
your request not to be contacted by us.
3. Supporter Analysis
We may analyse your personal information to create a profile about you, your
interests and preferences. In doing this, we may combine information that you
have given us with other information about you when it is available(for
example, from public records or social media). This may include any of the
information listed above(for example, an estimate of your age). This provides
background information about our supporters and helps us to talior
appropriate communications to them as well as helping us to improve the
quality of our supporters' experience with us.
We may use third party suppliers to undertake these activities on our behalf
and share you data with them only to the extent required(usually full name
and post code). Please rest assured that our suppliers will not share this
information with any other organisation and it will only be used for the
purposes set out above.
Additionally, we may use and disclose information in aggregate (so that no
individuals are identified) for marketing and strategic development purposes.
You can opt out of your data being used in this way by calling us on
020 3609 5415 or by emailing information@connectnorthkorea.org
4. Facebook Marketing
We participate in Facebook's 'Custom Audience' program which enables us to
display ads to our existing supporters when they visit Facebook. We provide
your email address, mobile number and address, to Facebook so they can
determine whether you are a registered account holder with them. Our
adverts may then appear when you access Facebook. Your data is sent in an
encrypted format that is deleted by Facebook if it does not match with a
Facebook account.
For more information please see Facebook's information about
Audiences and Facebook's Data Policy
5. Children's Data
While we do not actively collect information from children (under-18s), we appreciate that our supporters are of all ages. Where appropriate, we will always ask for consent from a parent or guardian to collect information about children. All our events will have clear rules on whether or not children can take part and the collection of data will be managed in accordance with each individual event, with appropriate safeguards in place.
'Cookies' are small pieces of information stored on your computer or mobile device when you visit our website, to collect information and identify you. We provide separate information about our use of cookies here.
How We Keep Your Data Safe and Who Has Access to it
We place great importance on the security of your personal information and
always take appropriate precautions to protect it. We ensure that there are
security measures in place to protect your personal data. For example, we use
encryption technology on our websites and carry out regular security reviews
on our network.
We only allow authorised personnel to have access to your information. i.e.
Connect: North Korea staff, volunteers or contractors and esure that they are
appropriately trained.
Payment details (such as credit or debit cards) we receive through our
website are passed securely to our payment processing providers who meet
the required Payment Card Industry (PCI) Security Standards. We do not store
your card details, when donations are made in this way.
Despite all of our precautions no data transmission over the internet can be
guaranteed to be 100% secure.
Who We Share Your Personal Data with
Sometimes, we use external organisations to process personal data on our
behalf - for example suppliers and subcontractors, payment providers,
mailing houses, legacy administrators and external fundraising entities and
platforms.
Before working with these companies we perform rigorous checks to ensure
they provide appropriate safeguards in respect of your personal data and
treat it in accordance with the law.
We always ensure we have a contract in place with these third party suppliers,
and those contracts include robust data protection requirements.
Financial or technical considerations may occasionally lead us to use the
services of a supplier based outside the European Economic Area(EEA),
which in turn might lead to our personal information being transferred,
processed and stored outside of the EEA. Where necessary, we take steps to
provide suitable safeguards to protect your personal information, so that
these transfers are compliant with data protection laws. if you would like to
receive further information about this, please contact our Director.
We might need to share your personal information with others if we are under
a duty to do so or to comply with a legal obligation, or in order to protect the
rights, property or safety of Connect: North Korea, our employees, volunteers,
supporters or others. This includes for example sharing details with the police
or for regulatory reasons.
How We Keep Your Information Up-to-date
Where possible, we try to keep your records up to date; for example, using the Post Office's National Change of Address database. However, we really appreciate it if you let us know if your contact details change.
How Long We Keep Your Information for
For some information we hold, there are legal requirements which determine
how long we must keep it. For example, HMRC require us to retain details of
Gift Aid for at least six years after the year in which the last donation was made.
Generally, we hold your personal information on our systems for as long as is
necessary for the relevant activity, for example, in general we will only keep
your contact information for as long as our interactions with you continue and
for six years thereafter. After such a period, within our database, we
anonymise records so we can reference behavioural patterns in our data
analytics, but the information is no longer personal to you.
Legacy income is vital to sustaining Connect: North Korea's work. We may
keep some of your personal information for at least 13 years after we receive
the full gift or longer in some circumstances, so that we can administer
legacy gifts and communicate effectively with the families or people leaving
us legacies. This also enables us to identify and analyse the source of legacy
income we receive.
Our Legal Basis for Processing Your Information
Data privacy law require us to have one or more lawful grounds to process
your personal information. The following grounds are relevant to our use of
your information:
1. Consent
In many cases we will seek consent to process your personal information, for
example to send you marketing and fundraising emails, and text messages.
Where we do rely on consent, you are entitled to withdraw it at any time.
2. To protect your vital interests
For example to ensure you get urgent medical assistance if needed when
competing in a fundraising event.
3. Where we have a contractual relationship with you
Though the majority of our relationships are voluntary, if we enter into a
contact with you, we will process information to administer that contact.
4. Legal obligations
We will sometimes pass on personal information to comply with legal
obligations such as providing tax and gift aid information to HMRC.
5. "Legitimate Interests"
Where it is appropriate we rely on the processing being in our legitimate
interests, provided we are confident that such processing is not likely to
override your own legitimate interests or rights and freedoms. For example,
sending you marketing and fundraising post, provided this is done in an
unobtrusive manner. Our legitimate interests are ultimately in pursuit of our
charitable objectives, including:
You retain ultimate control of how we use your personal information. You can
always request details and copies of the information we hold about you.
Data privacy law gives yu a number of additional rights. These include :
Complaints
If you would like to make a complaint about how we process your personal
data, please contact our Director via information@connectnorthkorea.org
You are entitled to make a complaint to the information Commissioner's
Office at any time. However, we are grateful for the opportunity to address
your concerns before you feel this step is necessary.
Please note that you can also register with the following services to stop
receiving unsolicited marketing communications from a selected charity or charities:
Changes to this Privacy Policy
This policy may change from time to time. If we make any significant changes
to this policy, we will publicise these changes clearly on our website or
contact you directly with more information.
This Privacy Policy was last updated on 3rd May 2018.
